At xxxldigital, a part of the XXXLutz family, I was involved in a project aimed at the conceptual and visual redesign of the transporter booking platform for MÖBELIX, a renowned Austrian furniture retailer. Our primary goal was to enhance the online conversion rate and reduce the workload of the call centre.

‍

The focus was to gain a seamless user experience, allowing customers to book a transporter without the hassle of making service hotline calls or encountering unnecessary obstacles in the process. To achieve this, I embarked on an extensive journey that involved in-depth journey analysis, thorough research, and applying design thinking principles.

‍

Through these phases, together with my team, I meticulously crafted an efficient user flow that would empower individuals to book their transporters with ease and in a highly convenient manner. Our vision for this web application extended beyond MÖBELIX; we were preparing it for implementation across all international brands within the XXXLutz enterprise network.

‍

This project was a testament to the commitment of the team and myself to deliver practical and user-friendly solutions that would benefit both customers and the XXXLutz enterprise as a whole.